Bench General Manager

About the role

Wonder is the mealtime platform that allows you to mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, with $0 delivery fees and dine-in/pickup options. The General Manager oversees a shared kitchen serving multiple brands, channels, and delivery methods, managing a blended workforce of internal employees and external partners.

Responsibilities

• Lead day-to-day operations with excellence
• Optimize labor deployment, throughput, and service execution
• Maintain strict adherence to labor, food safety, team member safety, and compliance standards
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
• Forecast demand, resolve obstacles, and adjust workflows in real-time
• Monitor customer feedback and operational trends to drive service excellence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors
• Manage team and partner performance
• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
• Partner cross-functionally to identify cost-saving and revenue-driving opportunities
• Build action plans around local performance insights, customer feedback, and operational trends
• Grow the business
• Manage partnerships and represent the Wonder brand

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Must have a Food Manager Certificate as required by State, County or Local Health Departments

Qualifications

• At least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce
• Proven leadership background and track record of progressive growth and advancement
• Demonstrated success in full P&L ownership, KPI management, and driving operational results
• Proactive problem solver who thrives in fast-paced, ambiguous environments
• Comfortable managing hybrid workforces across employees and contracted vendors/partners
• Cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
• Obsessed with customer service, quality, accountability, and results