Bench General Manager

About the role

Wonder is the mealtime platform that allows you to mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, with $0 delivery fees and options for dine-in or pickup. As a General Manager, you will oversee a shared kitchen serving multiple brands, channels, and delivery methods.

Responsibilities

• Lead Day-to-Day Operations with Excellence
• Optimize labor deployment, throughput, and service execution to meet evolving business needs
• Maintain strict adherence to labor, food safety, team member safety, and compliance standards
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
• Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors
• Drive Business Results & Own the P&L
• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
• Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
• Build action plans around local performance insights, customer feedback, and operational trends
• Grow the Business
• Own and drive company talent pipelines with a strong focus on succession building and readiness
• Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
• Contribute to company innovation and evolution by sharing feedback, piloting new initiatives, and championing best practices for company-wide rollout
• Manage Partnerships & Represent the Wonder Brand
• Serve as the on-site point of contact for brand partners, vendors, and contracted operators
• Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
• Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
• Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Must have a Food Manager Certificate as required by State, County or Local Health Departments