Bench General Manager

About the role

Wonder is the mealtime platform that allows you to mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, with $0 delivery fees and options for dine-in or pick-up. This role involves leading a multifunctional team, managing cross-brand collaboration, and owning the local P&L.

Responsibilities

• Lead Day-to-Day Operations with Excellence
• Optimize labor deployment, throughput, and service execution
• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors
• Manage Team and Partner Performance
• Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
• Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
• Address performance issues respectfully and quickly using coaching and performance tools
• Ensure compliance with state and federal labor laws
• Drive Business Results & Own the P&L
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
• Partner cross-functionally to identify cost-saving and revenue-driving opportunities
• Build action plans around local performance insights, customer feedback, and operational trends
• Grow the Business
• Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
• Mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
• Contribute to company innovation and evolution by sharing feedback, piloting new initiatives, and championing best practices for company-wide rollout
• Manage Partnerships & Represent the Wonder Brand
• Serve as the on-site point of contact for brand partners, vendors, and contracted operators
• Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
• Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
• Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Must have a Food Manager Certificate as required by State, County or Local Health Departments