Bench General Manager

About the role

Buddy’s Pizza, the birthplace of Detroit-Style Pizza, is seeking a Bench General Manager to oversee all operations of a Buddy’s unit. This role ensures high standards of customer service, product quality, and cleanliness while maximizing guest satisfaction and profit development. The position requires a minimum of 5 days and 50 hours per week.

Responsibilities

• Oversee all unit operations during scheduled shifts, including daily decision-making, staff support, guest interaction, scheduling, and upholding standards.
• Manage staff labor, monitor breaks, and ensure proper checkout and cash handling procedures.
• Conduct daily pre-shift briefings for staff on all scheduled shifts.
• Provide continuous direction to staff to ensure operational and procedural measures are met.
• Complete all manager accounting reports as instructed.
• Monitor and analyze unit sales and labor reports to identify operational opportunities.
• Create and implement plans to address department areas and store goals.
• Supervise line checks for accuracy throughout all shifts.
• Foster a positive work environment to maximize employee morale, productivity, and development.
• Ensure a safe work environment to reduce the risk of injuries and accidents.
• Oversee deliveries to confirm proper products and billing.
• Manage guest inquiries, concerns, and promote a positive Buddy’s experience.
• Approve unit comps, promos, credits, and guest requests.

Leadership Duties

• Assist with staff hiring, training, and scheduling.
• Ensure proper usage of communication tools such as pre-shifts, Red Book, evaluations, and documentation of conversations.
• Conduct employee reviews and evaluations.
• Provide employees with positive and constructive feedback; implement disciplinary action when necessary.
• Ensure all employees adhere to Buddy’s uniform policy and standards.

Requirements

• Minimum 3 years’ experience in a general management role in a full-service restaurant.
• Proficient in leadership, communication, staff mentoring & development, and quality of operations.
• Strong problem-solving and decision-making skills with the ability to communicate effectively at all staff levels.
• Knowledge of employment law and ability to maintain confidentiality.
• Excellent customer service and critical thinking skills.
• Solid computer skills.

Skills

• Articulate communication and active listening.
• Ability to stand and walk for an entire shift.
• Ability to reach, lift, and bend.
• Comfortable lifting up to 50 pounds.
• Experience working with kitchen equipment.

Benefits

• Competitive pay and bonus program.
• Free meals when you work.
• Paid time off and paid holiday benefits.
• Medical, dental, and vision insurance.
• Flexible Spending Account.
• Employee discount.
• Flexible schedule.
• Paid training.
• 401K.