Bench General Manager

About the role

Buddy’s Pizza, the birthplace of Detroit-Style Pizza, is seeking a General Manager to oversee all operations of a Buddy’s unit. This role is responsible for maximizing guest satisfaction and profit development while maintaining high standards of customer service, product quality, and cleanliness.

Responsibilities

• Oversee all unit operations during scheduled shifts, including daily decision-making, staff support, guest interaction, and scheduling.
• Manage staff labor, monitor breaks, and ensure proper checkout and cash handling procedures.
• Execute daily pre-shift briefings for staff on all scheduled shifts.
• Provide continuous direction to staff to ensure operational and procedural measures are met.
• Complete all manager accounting reports as instructed.
• Monitor and identify unit sales and labor reports to address operational opportunities and store goals.
• Supervise accurate line checks throughout all shifts.
• Foster a positive working environment to maximize employee morale, productivity, and development.
• Ensure a safe work environment to reduce the risk of injuries and accidents.
• Oversee all deliveries to confirm proper products and billing results.
• Manage guest inquiries and concerns to promote a positive Buddy’s experience.
• Approve all unit comps, promos, credits, and guest requests.

Leadership Duties

• Assist with staff hiring, training, and scheduling.
• Ensure proper usage of communication tools such as pre-shifts, Red Book, evaluations, and documentation of conversations.
• Conduct employee reviews and evaluations.
• Provide employees with positive and constructive feedback and implement disciplinary action when necessary.
• Ensure all employees adhere to Buddy’s uniform policy and standards.

Requirements

• Minimum 3 years’ experience in a general management role in a full-service restaurant.
• Proficient in leadership, communication, staff mentoring & development, and quality of operations.
• Strong problem-solving and decision-making skills.
• Knowledge of employment law and ability to maintain confidentiality.
• Excellent customer service and critical thinking skills.
• Solid computer skills.

Benefits

• Competitive pay and bonus program.
• Free meals when you work.
• Paid time off and paid holiday benefits.
• Medical, Dental, and Vision coverage.
• Flexible Spending Account.
• Employee discount.
• Flexible schedule.
• Paid training.
• 401K.

Working Conditions / Physical Demands

• Must be able to articulate clearly and listen attentively to employees and guests.
• Must be able to stand and walk for an entire shift.
• Must be able to reach, lift, and bend.
• Ability to work with kitchen equipment.
• Must be able to lift up to 50 pounds comfortably.