Bench Assistant General Manager

About the role

No matter whether a guest arrives weary from their travels or excited for a vacation, as the Bench Assistant General Manager, you and your team know what to do to make them feel at home. They will appreciate the sparkling lobby, a warm welcome, and pristine guest room. As a Bench Assistant General Manager, you will assist your General Manager in leading and inspiring each team member to provide an exceptional guest experience. Operating at a high level of excellence will ensure each guest will know you genuinely care about the quality of their stay, creating a customer for life.

Responsibilities

• Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests.
• Ensure compliance with SOP’s, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery process.
• Aid in managing budget and ensuring revenue and guest satisfaction goals are met.
• Be part of developing short, and long-term strategic goals for performance improvement.
• Need to understand the P&L statement
• Meet all report deadlines daily, weekly, and at month end.
• Work closely with the department managers and general manager to maximize room yield and hotel revenue.
• Oversee and manage all departments and work closely with department heads daily.
• Maintain a great communication between the different departments and the General Manager.
• Be responsible for occupational health, fire, and life safety.
• Strive to improve service performance.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Strive to improve service performance.
• Communicate clear and consistent message regarding processes throughout all departments.
• Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis.
• Daily support the different departments in their daily operations.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills.

Requirements

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills.
• A professional demeanor
• A warm and welcoming personality, and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Have natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, being direct, yet tactful.
• Must be available on days, nights, weekends, and holidays.
• Clean professional appearance.
• Perform other reasonable job duties as requested by the General Manager.
• Hospitality degree preferred.

Qualifications

• Standing, walking, and sitting for extended periods through shift.
• The ability to read and visually verify information in a variety of formats (i.e., small print, computer).
• The ability to grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Skills

• Understanding of P&L statement
• Ability to communicate clearly and professionally
• Ability to handle guest complaints and service recovery
• Leadership and influence skills
• Team management and collaboration
• Customer service orientation
• Occupational health and safety awareness

Benefits

• Employee Referral Program $
• Bonus Program $
• Merit Increase $
• Paid Vacation
• Flex Days
• 401k with Employer Contribution
• Medical, Dental, Vision
• Life Insurance
• Long-term/Short-term Disability
• Accident Insurance
• Critical Insurance

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.