Bench Assistant Cash Office Manager

Responsibilities

• Ensure each Front End associate provides fast, friendly, and efficient customer service.
• Oversee the entire Front End operation of the store including customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations.
• Affirm all front end policies and procedures are adhered to at all times.
• Assist the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.
• Work within company 5S efficiency standards.
• Ensure each associate asks each customer for an AdvantEdge Card.
• Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction.
• Ensure each associate is aware of shrink-related items and how to control.
• Train and supervise all cashiers, bottle associates and service clerks.
• Schedule associates and perform other administrative-like duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over/short policies are adhered to.
• Maintain an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
• Ensure that all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures.
• Record all pricing errors on a timely basis.
• Ensure that the Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations.
• Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
• Ensure that all Front End associates consistently work within company efficiency standards.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

Requirements

• Must be honest, reliable, and possess integrity and professionalism for this position.
• Strong communication skills.
• Basic literacy.
• Basic computer skills.
• At least 6-12 months of related experience.
• High School Diploma or equivalent.
• 1-3 years related experience.

Physical Requirements

• Bending - Constant 5-8 Hours
• Constant exposure to Cold Environment - Occasional 1-3 Hours
• Constant exposure to Hot Environment - Occasional 1-3 Hours
• Grasping/Finger Movement & Dexterity - Left/Right Hands - Constant 5-8 Hours
• Lifting - Frequent 3-5 Hours up to 25lbs
• Lifting - Occasional 1-3 Hours up to 50lbs
• Pivoting - Constant 5-8 Hours
• Pushing/Pulling - Occasional 1-3 Hours up to 75lbs
• Sitting - Occasional 1-3 Hours
• Squatting/Kneeling - Constant 5-8 Hours
• Standing - Constant 5-8 Hours
• Twisting - Constant 5-8 Hours
• Walking - Constant 5-8 Hours