Ben White Branch Member Service Representative - Full Time with Sign-On Bonus

About the role

Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with over 1 million members and $18 billion in assets, consistently rated Five Star and Superior for financial stability and recognized as a top workplace in San Antonio, Austin, Texas and nationally. The Branch Member Service Representative (MSR) at the Ben White branch (205 W. Ben White Blvd., Austin, TX 78704) combines teller and personal banker functions, serving as the face of RBFCU by providing enthusiastic, professional service to members and prospective members.

Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
• Process a variety of transactions in person, via video conference, drive-thru, and telephonic channels.
• Maintain control of cash and negotiable instruments per policies, procedures, and regulatory laws.
• Engage members through consultative, needs‑based conversations: active listening, open‑ended questions, empathy to uncover financial needs and recommend appropriate products while meeting or exceeding sales goals.
• Support RBFCU sales culture, reinforce best practices, model consultative behaviors, and hold high self‑accountability to performance expectations.
• Act as a Branch Reservist handling incoming requests for the Member Service Center.
• Assess deposits for fraud and each interaction for impersonation to mitigate fraud losses.
• Assist members with needs that involve other internal departments (Consumer Lending, Mortgage, Credit Union Service Organizations) and comply with applicable policies.
• Qualify members and assist with opening, updating, and closing accounts; maintain current knowledge of the RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members to designated areas when requested.
• Observe safety and security procedures and report unsafe conditions.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Six months of work experience (financial institution, customer service, or sales experience preferred).
• Ability to work a flexible Monday through Saturday schedule.
• Ability to cover staffing at any location within the region, including branch transfers, as business needs arise.
• Excellent communication and interpersonal skills.
• Problem‑solving, timely decision‑making, and applying common sense to follow detailed written or oral instructions.
• Proficient with PC, software, and office equipment.
• Ability to sit or stand for extended periods.
• Good vision (correctable), hearing, and manual dexterity; able to reach with hands and arms; speak clearly.

Qualifications

Preferred: Bilingual (English/Spanish).

Pay

• Starting rate: $20.00 per hour.
• Sign‑on bonus: $250 on first paycheck, $500 after 90 days, $500 after six months (taxes and withholdings apply).
• Bilingual Spanish/English certification earns an additional $2.00 per hour upon successful completion.

Benefits

• 401(k) with matching incentives — up to 10 percent.
• Competitive pay.
• Medical, vision, and dental benefits available to employees and families from day one.
• Tuition reimbursement plans.
• Life insurance.
• Pharmacy discount programs.
• Flexible Spending (FSA), Health Savings (HSA), and Dependent Care account options.
• Paid time off.
• Parental leave.
• Company‑paid benefits: long‑term disability, basic life insurance, wellness program, credit‑monitoring service, employee assistance program, training and volunteer opportunities.

Schedule

Flexible Monday through Saturday schedule; must be able to work varying shifts as needed.