Ben & Jerry's Retail Logistics Manager

About the role

The Retail Logistics Manager (RLM) is responsible for delivering operational excellence across the U.S. retail logistics network. Key responsibilities include:

• Leading key distributor and logistics partnerships
• Driving continuous improvement in logistics processes, systems, and performance data
• Analyzing supply chain performance and emerging risks to support business decisions
• Partnering with cross-functional teams to identify opportunities, resolve issues, and support strategic priorities
• Providing strategic supply chain support to EU Ops/SC teams
• Managing supply chain planning, service levels, budgets, issue resolution, and vendor performance
• Serving as the retail logistics subject matter expert

Responsibilities

Key responsibilities include:

• Lead key distributor and logistics partnerships
• Drive continuous improvement by evaluating logistics processes, systems, and performance data
• Partner with cross-functional teams to identify opportunities, resolve issues, and support strategic priorities
• Manage supply chain planning, service levels, budgets, issue resolution, and vendor performance
• Ensure supply chain systems and processes support U.S. growth goals and plans
• Provide strategic supply chain support to EU Ops/SC teams
• Support the Global Head of Scooping in key business initiatives
• Effectively integrate the retail supply chain with the broader TMICC and Ben & Jerry’s supply chain organizations

Requirements

Requirements include:

• Minimum of 5 years of supply chain, business partnering, or project management experience in retail or a similar field
• Bachelor’s degree in business, supply chain, retail management, or related field
• Understanding of the retail industry, including franchise operations or related supply chain operations
• Effective leadership and management of complex and cross-functional relationships both internally and externally
• Excellent verbal and written communication skills, with the ability to communicate with internal and external stakeholders at all levels
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Demonstrated ability to translate strategic plans into implementation plans that align with business objectives
• Experience working in a global environment and understanding cultural differences and their impact on business operations
• Proficiency in Microsoft Office and ability to learn new systems

Qualifications

Qualifications include:

• Minimum of 5 years of supply chain, business partnering, or project management experience in retail or a similar field
• Bachelor’s degree in business, supply chain, retail management, or related field
• Understanding of the retail industry, including franchise operations or related supply chain operations
• Effective leadership and management of complex and cross-functional relationships both internally and externally
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Experience working in a global environment and understanding cultural differences and their impact on business operations
• Proficiency in Microsoft Office and ability to learn new systems

Skills

Skills required include:

• Leadership and management of complex and cross-functional relationships
• Verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment
• Experience working in a global environment
• Proficiency in Microsoft Office

Benefits

Benefits include:

• Market-competitive pay and performance-related rewards
• Flexible ways of working
• Support for health, wellbeing, and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Health and wellbeing support, including employee assistance programs and wellness initiatives
• Health-related savings and spending accounts
• Retail savings programs with a competitive matching plan
• Additional employee perks (e.g., corporate discounts, commuter or learning support)

Pay

The pay range for this position is $88,600 to $133,000.

Schedule

The role requires up to 20% travel and up to 10% non-traditional work hours.