Bellperson/Valet, The Westin Monache - Summer

About the role

Located in Mammoth Lakes, California, the Valet/Bell Attendant provides all valet, bell and shuttle services to guests. This individual is the first point of contact for guests/owners and is responsible for paving the path of an outstanding guest experience in accordance with Westin Brand Standards. Key duties include:

• Extend a warm and friendly greeting to all arriving and departing guests/owners
• Open vehicle doors upon arrival to the property
• Offer luggage assistance and guide the guest to the front desk for check‑in
• Assist guests to their rooms and extend knowledge of the property, town and ski area
• Assist guests with valet parking
• Collaborate with front desk to ensure all luggage, shuttle and vehicle requests are fulfilled in a timely and effective manner
• Contribute to the effectiveness of the check‑out process by transporting guest luggage from the room to guest vehicle and packing the vehicle efficiently
• Safely and orderly park guest vehicles while documenting any pre‑existing vehicle damage
• Provide shuttle service to guests within town limits in all road conditions
• Maintain cleanliness of lobby, bell closet, garage and front drive
• Positively and professionally respond to manager/supervisor requests to complete tasks in accordance with Westin/Marriott Brand standards and Mammoth Way values
• Collaborate with other departments and team members
• Communicate professionally with all associates, management, owners and guests

Requirements

• High School Diploma or equivalent
• Minimum of 2 years guest service, public relations or sales experience
• Strong interpersonal and problem‑solving skills
• Ability to multi‑task in a high‑volume setting
• Marriott experience beneficial
• 1 year of previous Bell/Valet experience at a luxury full‑service resort preferred
• Ability to effectively present information in a one‑on‑one setting or in a group
• Must be at least 18 years of age
• Must hold a valid driver's license in good standing
• Enjoy public interaction, display a positive attitude, and willingness to serve
• Act with integrity and comply with all company policies and procedures

Offers of employment may be contingent upon successful completion of a background investigation.

Pay

Hourly pay rate: $17 plus tips

Benefits

• Free season pass (including free access to all other Alterra resorts)
• Ski passes for dependents (spouse/child(ren)/domestic partners) – free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401(k) with company match
• Healthcare
• Dental
• Vision
• Paid Time Off (PTO) for benefit‑eligible employees
• Associates and their family and friends eligible for discounts on Marriott hotels worldwide