Bellperson (Part Time) - Pendry Chicago

About the role

Assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role is to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role contributes to the organization as an active business partner responsible for supporting the company's goals, objectives, vision, mission, and values.

Responsibilities

• Assist with full-cycle guest luggage program
• Facilitate hotel room orientations, deliver amenities, and other items to guest rooms as needed
• Maintain working knowledge of hotel rooms, services, and features and relay information to guests
• Drive hotel vehicles short distances off-property for guest drop-offs, pick-ups, or item retrievals as requested

Requirements

• Minimum of two years’ experience in customer service
• Must be able to speak, read, write, and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Physical Requirements

• Must be able to stand and exert well-paced mobility for up to 6 hours
• Must have the ability to bend, squat, and lift up to 60 lbs., including luggage, guest items, and bags on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity

Pay

The pay range for this position is $15.45 hourly (base rate, exclusive of incentive pay such as gratuities).

Benefits

• 401(k) retirement plan with company matching
• Paid Time Off (including Sick Time)
• Free uniform dry cleaning
• Free lunch per working shift
• Hotel discounts