Bellman - Costa Hollywood

About the Role

Assist guests upon arrival and departure in a courteous and professional manner. Provide detailed information regarding hotel services, hours of operation, local venues, and area events. Support the front office as assigned.

Responsibilities

• Retrieve guest items from cars, buses, vans, and carts.
• Carry and/or load luggage, boxes, and packages onto bell carts to transport to guestrooms or meeting rooms (for groups).
• Escort guests to guestrooms, visually inspect rooms for deficiencies (e.g., TV remote), and inform engineering immediately.
• Point out room features, provide a directory for reference, and familiarize guests with amenities.
• Offer ice to arriving guests upon delivery of luggage.
• Listen and respond to guest inquiries using a positive and clear voice; answer questions and offer assistance.
• Provide directions to nearby attractions.
• Initiate requests to taxi cab companies upon guest requests.
• Place newspapers in bags and deliver them to guest rooms.
• Run errands for guests off-property, such as purchasing or picking up items.
• Deliver faxes, packages, mail, etc., to guestrooms.
• Maintain and post hotel reader boards and public area signage.
• Clean and polish bell carts and other equipment used in the department.
• Maintain a daily guest log sheet.
• Answer the bell desk phone and provide information as needed.
• Read and match luggage tags, write claim tickets, and detach portions to give to guests.
• Ensure the hotel entrance and lobby area are clean and presentable at all times.

Requirements

• Excellent interpersonal and problem-resolution skills.
• Excellent communication and organization skills.
• Ability to walk and stand for long periods of time.
• Must be able to lift up to 75 lbs.
• Minimum of one year of customer service experience.
• Fluency in job-related English, both verbal and non-verbal.

Note: Duties, tasks, schedules, and requirements may change at any time based on guest needs or hotel operations.