Bellman

About the Role

NOBU Hotel Atlanta, the state-of-the-art addition to the world-renowned NOBU Hospitality brand, is currently seeking a highly motivated professional to join our team as a Bellman. Nobu Bellmen welcome our guests to Nobu Hotel Atlanta, ensure clear communication between Valet, Bell Stand, and Front Desk for a seamless arrival experience, transport guest luggage to/from guest rooms, and escort guests to rooms while informing them of all hotel services and features.

Responsibilities

• Ensure that the Bell Desk is attended to and all posting positions are maintained.
• Communicate anticipated business demands daily with each employee.
• Acknowledge all guests, anticipate guests' needs, and respond promptly to all requests.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to guest inquiries.
• Maintain complete knowledge of policies, service procedures, and standards.
• Protect guests and hotel property.
• Attend to the immediate needs of each guest upon arrival and follow through with attention throughout their stay.

Qualifications

• High school diploma or equivalent; Degree in Hospitality management preferred.
• Prior hotel experience with a four-star hotel brand is preferred.
• Computer and technical skills.
• Ability to comprehend and speak both verbally and in writing required.
• Fluency in a second language is preferred.

Skills

• Effective planning and organizational skills.
• Excellent communication, conflict resolution, and interpersonal skills.
• Ability to operate with a high level of confidentiality.

Working Conditions & Physical Requirements

• Prolonged standing and moving, lifting or transporting materials up to 100 lbs.
• Must be able to bend, squat, and twist.
• Able to work indoors and outdoors.
• Work schedules vary depending on the needs of the business.