Bell/ Valet Attendant - On Call

About the role

Assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Shines guest shoes.

Essential Functions

• Greets guests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Maintains proper records of deliveries and pick-ups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Collections guest requests for morning newspapers, places newspapers in bags and delivers the desired newspaper in a timely manner.
• Greets all guest passing through lobby and offers them assistance.

Non-essential Functions

• Provides a high level of cleanliness in the lobby and luggage storage room.
• Assists guests at the Concierge Desk.
• Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Parking Staff.

Knowledge and Skills

• Ability to read, write and speak English.

BASIC PURPOSE

Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. Collects guest requests for morning newspapers, places newspapers in bags and delivers the desired newspaper in a timely manner. Greets all guest passing through lobby and offers them assistance.

About the location

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Basic Pay and Schedule

Hourly rate $19.29

Benefits

• Comprehensive Benefits
• Complimentary shift meal prepared by the culinary team
• Complimentary cleaning of employee uniforms

Company Culture

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.