Bell Staff

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? The Bell Staff greets and creates a welcoming atmosphere for our customers and clients at our hotel locations.

Why LAZ Parking?

• Immediately Hiring!
• Compensation: $8.00/hour plus tips!
• Referral Bonus: $250 bonus will be paid after 90 days (employee must be in good standing)
• Team Atmosphere
• Growth Opportunities
• Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training: No experience? We have you covered!
• Free company uniform

Benefits

• Health Coaching & Resources: One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP): You and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Responsibilities

• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Assist in locating guest’s lost luggage or packages.
• Correctly tag, store and retrieve luggage from luggage storage room.
• Identify and explain hotel facilities and features of assigned room.
• Identify fire exit closest to guest’s room and explain safety feature of assigned room.
• Demonstrate use of room key to the guest.
• Place guest luggage inside room, on luggage racks and hang any hanging items.
• Maintain accurate log record of guest calls for Bell assistance.
• Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Remain in assigned post position, maintaining correct stance.
• Retrieve guest dry cleaning/laundry from their rooms and deliver to the laundry department.
• Ensure bell carts are always polished.
• Assist concierge with directions and information questions.
• Pick up Concierge phone during peak times.
• Ensure Five Star/Five Diamond standards are met (where applicable).
• Must work with or without supervision.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide Concierge service when Concierge is unavailable or busy helping other guests.
• Assist in other Front Office areas as assigned.

Requirements

• High school diploma or GED required.
• Strong customer service experience.
• Hotel industry experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Valid driver’s license required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek.
• Excellent teambuilding and interpersonal skills.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

Pay

$8.00/hour plus tips