Bell Person

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

About the Location

The all-new, vibrant Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Designed by award-winning firm Rockwell Group, the resort offers a fresh, welcoming, and relaxing atmosphere in the heart of Waikiki. Features include a spacious lobby, a 280,000-gallon Oceanarium unique to Honolulu resorts, and a soon-to-open destination pool deck with private cabanas, a saltwater infinity pool, a shallow-water kids' pool and club, and a pool bar. Steps from Waikiki Beach, the resort honors Queen Lili‘uokalani, Hawaii’s last reigning monarch, with a name meaning "royal brightness."

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups.
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest rooms to ensure they are in order and supplies are adequate.
• Explain room features, including operation of electronic devices and entertainment.
• Check, store, and deliver luggage for arrivals and departures using luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages, and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listings of local attractions, special events, activities, transportation guides, churches, and sports arenas.
• Assist Houseperson with guest requests.
• Ensure the lobby reader board is correct.
• Provide information, maps, and directions as required.
• Answer console to assist front desk agents (where applicable).
• Show guestrooms and suites as needed, emphasizing hotel amenities.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent required; experience in a hotel or related field preferred.
• Must have a valid driver’s license for the applicable state (if applicable).
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Must effectively communicate both verbally and in writing.
• Strong listening skills to understand and clarify concerns raised by employees and guests.
• Ability to maintain confidentiality of information.