Bell Person

About the role

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

Responsible for all guest service functions including maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.

Responsibilities

• Open & close vehicle doors for guests
• Check guest luggage for both day and overnight visits
• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle
• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas
• Maintain and clean the designated lobby station and baggage room
• Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all times by picking up trash, adjusting furniture to proper positions
• Stand by ready to assist guests, greeting and welcoming guests to the hotel
• Assist in providing travel directions, recommendations for local attractions, restaurants and other services
• Answer phones to assist PBX/guest calls
• Restock supplies at the front desk, business center and grab and go – i.e. cookies, paper supplies
• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management
• Maintain a neat, clean and well groomed appearance (specific standards outlined in team member handbook)
• Adhere to hotel taxi stand requirements and agreements
• Adhere to all company policies and procedures
• Follow safety and security procedures and rules
• Know department fire prevention and emergency procedures
• Utilize protective equipment
• Report unsafe conditions to supervisor/manager
• Report accidents, injuries, near-misses, property damage or loss to supervisor/manager
• Provide for a safe work environment by following all safety and security procedures and rules
• Assist other front desk personnel when needed
• Perform any related duties as requested by supervisor/manager

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts