Bell Clerk - Hale Hōkūala Kauaʻi, Curio Collection by Hilton

About the Role

As a Bell Clerk, you're not just answering calls and relaying guest needs – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Join the Opening Team at Hale Hōkūala Kauaʻi, Curio Collection by Hilton! Be part of something extraordinary from the very beginning. As a Bell-Clerk you'll be a part of the guest experience at Hale Hōkūala Kauaʻi, a new oceanfront destination overlooking the Pacific Ocean and Haʻupu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at Hōkūala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kauaʻi.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items – attention to detail is key here!
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

• A passion for spreading the light and warmth of Hospitality
• Acting with Integrity and always doing the right thing
• Inspiring others through Leadership
• A belief that Teamwork drives the best outcomes
• A sense of Ownership and accountability
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Skills

• Minimum one year of customer service experience
• Schedule flexibility
• Hotel experience highly preferred

Benefits

• Hilton travel benefits
• Complimentary parking and meals
• Supportive culture
• Excellent opportunities for career growth

Pay

Classification: Full-Time

Schedule

Shift Pattern: Start time ranges between 8 am to 11 am