Bell Captain
The Lodge at Primland, part of the Auberge Collection, is a year-round mountain retreat located on 12,000 acres in Virginia’s Blue Ridge Mountains. The property offers luxury accommodations, including cottages, Tree House suites, and rooms in the main Lodge, along with amenities such as a championship golf course, wellbeing retreat, fitness center, observatory, and diverse culinary and outdoor adventure experiences.
About the role
As Bell Captain, you will lead a team of bellmen to deliver exceptional guest service, ensuring seamless arrivals and departures with warmth and efficiency.
Responsibilities
- Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
- Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
- Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
- Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
- Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.
Requirements
- A minimum of one-year experience as a Bellperson, preferably in a luxury environment.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.
- Valid license to operate a motor vehicle.
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property is unique but shares a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind properties, Auberge invites guests to create unforgettable stories in desirable destinations worldwide.
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.