Bell Captain

About the role

The Lead Bell/Valet Attendant serves as the shift leader for the Bell/Valet team, ensuring exceptional guest arrival and departure experience while maintaining Forbes Five-Star service standards. This position provides day-to-day leadership, training, coaching, and operational support for Bell/Valet Attendants while actively performing all guest service functions, including valet parking guest vehicles, luggage assistance, room deliveries, house car transportation, and guest escorts.

Responsibilities

• Serve as shift lead for Bell/Valet Attendants during assigned shifts.
• Assist with daily deployment of staff and assign responsibilities based on operational needs.
• Monitor team preperformance and provide real-time coaching.
• Monitor grooming standards and provide real-time coaching.
• Assist in training new service professionals.
• Serve as a role model, demonstrating appropriate behaviors and setting high standards.
• Greet guests and provide Forbes Five-Star service.
• Safely park and retrieve guest vehicles.
• Assist with luggage handling, storage, transportation, and delivery.
• Escort guests to guestrooms and provide resort information.
• Conduct room drops and deliver amenities, packages, and special requests.
• Drive resort Lexus house cars in accordance with resort vehicle standards.
• Support VIP arrivals and departures.
• Maintain Bell Stand, Porte Cochere, valet areas, closets, bell carts, and house cars to cleanliness and condition standards.
• Complete required logs and documentation.
• Ensure compliance with all safety and driving policies.

This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.

Qualifications

• Must be 18 years of age or older.
• High School graduate or G.E.D. equivalent preferred.
• Requires good communication skills, both verbal and written.
• Two years related experience and/or training; or equivalent combination of education and experience.
• 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred.
• Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required.

Requirements