Bell Captain

Responsibilities

• Oversight and coordination of all bell desk operations, including guest arrivals, departures, luggage handling, transportation assistance, and exceptional service.
• Leadership, training, and supervision of a team of bell staff, ensuring they are well-groomed, knowledgeable, and committed to delivering exemplary service.
• Assignment of tasks and responsibilities to the bell staff for efficient coverage and timely assistance to guests.
• Maintenance of thorough knowledge of the hotel’s facilities, services, VIP guests, and local attractions to provide accurate information and recommendations to guests.
• Aid in check-in/check-out processes, including luggage handling, room assignments, and escorting guests to their rooms.
• Preparation of records, reports, and administrative duties related to bell desk operations as required.
• Creation of weekly schedules based on business demand.
• Scheduling and assignment of bell staff tasks.
• Coordination of group luggage requirements and processes.
• Preparation of work orders for equipment repairs and distribution to the engineering department.
• Greeting arriving guests and providing efficient luggage assistance, ensuring a seamless check-in experience.
• Escorting guests to their rooms, providing a brief orientation of room features, and assisting with any special requests.
• Management of the storage and retrieval of guest luggage with precision, maintaining accurate tracking and labeling for efficient service.
• Maintaining a polished, professional presence in the lobby, readily available to assist with guest inquiries or support the front desk team.
• Promptly and courteously delivering packages, amenities, and other requested items directly to guest rooms.
• Collaboration with front desk and concierge teams to ensure smooth communication regarding guest arrivals, special requests, and VIP needs.
• Ensuring the lobby, entryway, and luggage storage areas are clean, organized, and free from clutter.
• Performing additional tasks assigned by management.

Qualifications

• High level of attention to detail.
• Ability to work quickly and multi-task.
• Prior experience in a luxury hotel or upscale hospitality-related certification is a plus.
• Work authorization in the United States.
• Ability to stand/walk for up to eight hours per shift.
• Ability to maneuver luggage carts weighing up to 200 pounds and lift and carry items up to 100 pounds.
• Ability to understand, speak, read, and write in the basic English language.
• Flexible schedule required for AM and PM shifts.