Behavioral Health Transport Specialist

Responsibilities

• Safely transport clients to and from appointments, activities, and designated locations in compliance with company policies, safely procedures, and confidentiality standards.
• Maintain professional, supportive, and trauma-informed interactions with clients during all transports.
• Carefully coordinate transportation logistics and communicate with Admissions, Clinical, Medical, and Operations teams throughout the day.
• Provide timely updates regarding transport status, delays, ETAs, and completion of scheduled trips.
• Aid in client engagement and de-escalation when necessary to maintain client safety and comfort.
• Conduct routine vehicle inspections and immediately report maintenance or safety concerns.
• Maintain accurate transport logs, mileage records, and incident documentation as required.
• Ensure compliance with all company policies, safety procedures, HIPAA regulations, and state requirements.
• Maintain cleanliness, organization, and readiness of assigned vehicles.
• Assist with Lyft/Uber coordination and alternative transportation arrangements when directed.
• Support operational coverage and assist leadership with transportation-related needs as necessary.

Skills

• Strong communication and interpersonal skills to support clients professionally and compassionately.
• Time management and organizational skills to coordinate multiple transports and adapt to schedule changes.
• Situational awareness and de-escalation abilities to manage high-stress situations and maintain client safety.
• Knowledge of trauma-informed care, confidentiality standards, and transportation safety procedures to ensure a supportive and compliant client experience.
• Ability to work independently while maintaining consistent communication with leadership to contribute to the overall efficiency and success of transportation operations.

Requirements

• High school diploma or GED required.
• Experience in behavioral health, mental health, substance use treatment, transportation, or healthcare settings.
• Experience with client engagement and de-escalation techniques.
• Valid driver’s license with an excellent driving record.
• Ability to pass background check and motor vehicle check.
• CPR/First Aid certification or willingness to obtain certification.
• Trained in the administration of Narcan (preferred).
• Familiarity with GPS/navigation systems and transportation scheduling tools.

Benefits

(Not specified)

Pay

(Not specified)

Schedule

(Not specified)