Behavioral Health Technician (Greenbrook)

About the role

At the forefront of mental health care, Greenbrook operates 95+ U.S. centers offering cutting-edge, FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato® (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered.

Over 16 million Americans are affected by depression. You can be part of making a positive difference in the lives of patients by joining our team in South Austin, with occasional regional coverage as needed.

Responsibilities

• Administer TMS and esketamine treatments following clinical guidelines.
• Meticulously monitor patient responses and administer and record psychiatric rating scales.
• Proactively address patient discomfort and deliver empathetic, supportive care.
• Maintain accurate Electronic Health Records (EHR) and manage patient scheduling, check-in, check-out, and financial procedures.
• Understand and assist with insurance and billing processes as needed.

Requirements

• High School Diploma, Associate's Degree, Medical Assistant certification, or equivalent clinical certification, coupled with significant relevant work experience.
• Bachelor's Degree in Psychology, Social Work, or a related Human Services field (preferred).
• At least one year of healthcare work experience (preferred, not mandatory).
• Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred).
• Strong clinical interviewing skills and knowledge of insurance payers and medical necessity guidelines (a plus).
• Ability to stand for extended periods.
• Basic Life Support (BLS) certification (training provided).

Skills

• Proactive collaborator: takes ownership, is flexible, finds solutions, and communicates confidently with physicians.
• Patient-centered professional: prioritizes patients, demonstrates strong integrity and work ethic, and offers professional feedback.
• Detail-oriented: meticulous, organized, and consistently accurate, even with high workloads.

Benefits

• Competitive compensation: $20-22/hour (commensurate with education and experience).
• Comprehensive benefits package, including:
  • 401(k) with company match.
  • Generous paid time off.
  • Comprehensive medical, dental, and vision coverage.
  • Company-paid life insurance and additional voluntary life insurance.
  • Company-paid short-term and long-term disability insurance.
  • Health savings and flexible spending accounts.
• Specialized training and certification in TMS and esketamine therapy.
• Collaborative and supportive work environment.
• Flex-PTO for full-time exempt employees (time off without accrual).
• Paid sick leave, if applicable and required under state law.

Pay

$20-22/hour (commensurate with education and experience).