Behavioral Health Technician - BHT - Crisis Center - Multiple Shifts

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of over 400 direct-care and support staff.

About The Role

As a Behavioral Health Technician, you’ll work in our Crisis Stabilization Unit (CSU) under the supervision of the Behavioral Health Technician Manager. You'll provide direct support to clients, ensure their safety, and contribute meaningfully to a multidisciplinary team focused on recovery, dignity, and healing. This role is fast-paced, emotionally fulfilling, and critical to crisis care.

Responsibilities

• Client Support
  • Assist with activities of daily living (ADLs)
  • Monitor, observe, and document client behavior, condition, and safety
  • Offer emotional support and crisis intervention
  • Use de-escalation techniques to maintain a safe, therapeutic space
  • Lead or support recovery-focused activities and group sessions
• Treatment Support
  • Carry out treatment plans developed by clinicians
  • Document client interactions and progress using Electronic Health Records (EHR)
  • Monitor vital signs and assist in physical wellness checks
• Team Collaboration
  • Work side-by-side with nurses, therapists, psychiatrists, and case managers
  • Share timely updates about client status and care needs
  • Attend team meetings and provide feedback on client progress
• Environment & Safety
  • Maintain cleanliness, safety, and order on the unit
  • Conduct routine safety checks and manage essential supplies
• Compliance & Ethics
  • Adhere to all HIPAA, confidentiality, and organizational standards
  • Complete mandatory training and participate in ongoing development

Requirements

• High school diploma or GED
• One year of experience in social services or related field
• CPR, First Aid, MindSet (or CPI equivalent), and Defensive Driving certification (or ability to obtain)
• Strong documentation and basic computer skills

Qualifications

• Preferred
  • College coursework in psychology, social work, or a related field
  • Two years of behavioral health experience
  • Familiarity with crisis intervention and trauma-informed care

Skills

• Empathy and patience in high-stress situations
• Excellent verbal and written communication
• Ability to de-escalate and support clients in crisis
• Team-first mindset with strong attention to detail

Physical & Work Requirements

• Able to walk, stand, and sit for long periods
• Capable of lifting up to 25 lbs
• Comfortable working weekends, holidays, and flexible shifts
• Willing to work in a fast-paced environment with potential for exposure to combative behavior

Schedule

• Full-time (FT) 7:00 AM - 7:45 PM (2 openings)
• Full-time (FT) 7:00 PM - 7:45 AM (1 opening)
• Part-time (PT) 3:00 PM - 11:45 PM (Fridays only)
• Part-time (PT) 7:00 PM - 7:45 AM (every other Wednesday)
• Part-time (PT) 11:00 PM - 7:45 AM (every other Friday)

Benefits

• Meaningful work that changes lives every day
• Supportive and diverse team culture
• Access to ongoing professional development and training
• Opportunity to grow within one of Georgia’s leading behavioral health organizations

Pre-employment drug screening and successful completion of a criminal history background check is required.