Behavioral Health Technician

About the Role

The Behavioral Health Technician (BHT) promotes member recovery through hope, respect, self-direction, and empowerment. This role provides integrated behavioral health support, peer support, education, care coordination, advocacy, and community-based services. The BHT works as part of a multidisciplinary team to ensure the seamless integration of medical, behavioral health, and wellness services. Services are provided in-home, in the community, and within agency settings to assist members with mental health and/or substance use challenges in achieving recovery goals and improved quality of life.

Responsibilities

• Member Support and Recovery Services
  • Provide coaching, mentoring, and modeling of self-advocacy and recovery values.
  • Assist members in identifying and achieving wellness (healthy lifestyle) and recovery goals.
  • Deliver peer support, personal assistance, and skills training in-home and in the community.
  • Assist members with securing resources (housing, benefits, transportation, social services).
  • Advocate for member needs to ensure access to appropriate services.
• Care Coordination and Case Management
  • Participate in assessments and annual updates; contribute to integrated service plans.
  • Monitor treatment progress, service intensity, and adherence to care plans.
  • Coordinate referrals, linkage, and follow-up with medical, behavioral, and community agencies.
  • Provide health education, resource navigation, and system navigation support.
  • Attend medical or behavioral health appointments with members as needed.
• Crisis Prevention and Intervention
  • Provide crisis intervention, de-escalation, and safety planning.
  • Notify supervisor of urgent concerns and respond to walk-in/emergent needs.
  • Respond to walk-in and emergent member needs, as assigned.
  • Participate in triage and care access support for members who present onsite, virtually, or through referral.
• Community-Based and In-Home Services
  • Travel to members’ residences to provide support, education, and skill-building, based on medical necessity.
  • Transport members safely using agency or personal vehicle, per program guidelines.
  • Conduct outreach and engagement via calls, home visits, and community coordination.
• Perform other related duties in accordance with agency growth and changes.

Qualifications

Education/Experience:

• Master’s or Bachelor’s degree in a healthcare-related field and no related experience; OR
• Master’s or Bachelor’s degree in a non-healthcare-related field and 3 months of relevant experience; OR
• Associate’s degree in a healthcare field and 6 months of related experience; OR
• Associate’s degree in a non-healthcare field and 1 year of related experience; OR
• Certified Medical Assistant and 1 year of related experience; OR
• Certified Peer Support Specialist and 1 year of related experience; OR
• High School diploma or General Education Equivalent and 2 years of related experience.

Certifications:

• Peer Support Specialist certification required.
• Commission Certified Care Manager (CCCM), a plus.

Additional Requirements:

• Valid Arizona Driver’s license, proof of current insurance, and willingness to use personal vehicle (driver’s license is an essential requirement).
• Clean Motor Vehicle Record, with no more than 2 moving violations or a license suspension in the past 3 years.

Skills

• Bilingual, a plus.
• Extensive knowledge of community resources.
• Extensive knowledge of behavioral health challenges, including the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
• Familiarity with various ethnic and cultural groups.
• Intermediate to advanced computer skills using MS Office products (Word, Excel, Access, etc.).
• Ability to communicate effectively both orally and in writing.