Behavioral Health Tech Lead

About the role

The Behavioral Health Tech Lead provides both direct client care and informal leadership within the residential treatment setting. In addition to supporting clients with daily living, safety, and recovery routines, this role ensures shift operations run smoothly by coordinating staff assignments, monitoring adherence to program expectations, and serving as the first point of contact during incidents. The RSS Lead provides onboarding, training, and mentoring to new team members, reinforcing trauma-informed care, boundaries, de-escalation, and adherence to facility standards. This role acts as a bridge between frontline staff and supervisors, fostering a structured and recovery-oriented environment that prioritizes patient safety, dignity, and engagement. recovery challenges.

Responsibilities

• Mentor peers in boundary-setting, crisis de-escalation, and patient experience standards.
• Serve as the first point of contact for incident response, coordinating appropriate escalation and documentation.
• Monitor staff adherence to schedules, shift routines, and program expectations.
• Support AMA “swat team” interventions to reduce client attrition.
• Provide Certified Medication Aide (CMA) support if credentialed.
• Report operational needs, staffing gaps, and incidents to the Supervisor in a timely and professional manner.
• Model professionalism, teamwork, and trauma-informed care in all interactions with clients and staff.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Current CPR/First Aid certification or ability to obtain within 30 days.
• Valid driver’s license required.
• Ability to pass background checks and motor vehicle screening.

Qualifications

• Bachelor’s degree in human services, or related field.
• 1+ years of experience in addiction treatment, behavioral health, or residential services.
• CNA and/or QMA.
• Experience or knowledge of 12-Step programs, peer recovery principles, or dual diagnosis treatment.
• Personal or professional experience with recovery (minimum 2 years sustained recovery if applicable).

Benefits

• ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement.
• Dental & Vision Insurance.
• Employer-Paid Life Insurance, with optional supplemental coverage.
• 401(k) Retirement Plan.
• Generous Paid Time Off (PTO) + paid holidays.
• Employee Assistance Program (EAP).
• Clear Career Pathways & Advancement Opportunities.
• Safe, Trauma-Informed, Supportive Work Environment.
• Modern Facilities & Updated Tools.
• Strong, Accessible Leadership committed to your success.

Schedule

Location: Pleasant Hill, IA. Shifts: 2nd: 2pm‑10:30pm, 3rd: 10pm‑6:30am. Full‑time.