Behavioral Health Tech

About the role

The Recovery Support Specialist plays an essential role in supporting clients throughout the entire treatment experience—from admission to discharge. RSS team members help maintain a safe, structured, and recovery-oriented environment by assisting clients with daily routines, supporting treatment goals, monitoring safety, and providing compassionate engagement rooted in trauma-informed care. This position ensures that program expectations are upheld, collaborates with clinical and medical staff, and provides hands-on support to clients experiencing substance use, co-occurring disorders, crisis moments, and early recovery challenges.

Responsibilities

• Client Support & Engagement
• Aid clients with daily living activities, recreation, community meetings, and scheduled appointments.
• Provide full orientation to all new clients, including rules, expectations, schedules, and facility layout.
• Review and support client participation in recovery activities; communicate observations to appropriate staff.
• Facilitate or co-facilitate psychoeducational, recovery, or skills-based groups under supervision.
• Assist clients experiencing emotional, social, or health-related crises and escalate appropriately.
• Support client vocational, recovery, and post-discharge goals as directed.
• Safety Monitoring & Compliance
• Maintain a safe, structured, and recovery-oriented environment by assisting clients with daily routines, supporting treatment goals, monitoring safety, and providing compassionate engagement rooted in trauma-informed care.
• Monitor clients to ensure safety, adherence to program expectations, and policy compliance.
• Conduct vital signs, urine drug screens, and breathalyzer tests per protocol; maintain chain-of-custody documentation.
• Absorb and maintain client medications per site policy.
• Conduct scheduled safety checks, rounds, and environmental oversight.
• Ensure the facility complies with fire safety policies, visitor policies, and emergency procedures.
• Facility & Operational Support
• Provide clerical support to the treatment team, including scheduling, documentation, and front desk operations.
• Support meal service, housekeeping oversight, and general facility organization.
• Maintain accurate progress notes, incident reports, and documentation within the EHR.
• Absorb and assist staff and leadership with program-related needs to ensure smooth day-to-day operations.
• Transportation & Community Support
• Safely transport clients to appointments, recovery meetings, grocery stores, or approved community activities.
• Support client participation in external resources and community-based services.

Qualifications

• High school diploma or equivalent.
• At least 21 years of age.
• Current CPR/First Aid certification or ability to obtain within 30 days.
• Valid driver’s license required.
• Ability to pass background checks and motor vehicle screening.
• Bachelor’s degree in human services, or related field, preferred.
• 1+ years of experience in addiction treatment, behavioral health, or residential services.
• CNA and/or QMA experience or knowledge, preferred.
• Experience or knowledge of 12-Step programs, peer recovery principles, or dual diagnosis treatment, preferred.
• Personal or professional experience with recovery (minimum 2 years sustained recovery if applicable), preferred.

Benefits

We offer a comprehensive benefits package designed to support you at work and at home, including:

• ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement.
• Dental & Vision Insurance.
• Employer-Paid Life Insurance, with optional supplemental coverage.
• 401(k) Retirement Plan.
• Generous Paid Time Off (PTO) + paid holidays.
• Employee Assistance Program (EAP).

Equal Employment Opportunity

We are proud to be an equal opportunity employer. We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.