Behavioral Health Tech

About the role

The Recovery Support Specialist plays an essential role in supporting clients throughout the entire treatment experience—from admission to discharge. RSS team members help maintain a safe, structured, and recovery-oriented environment by assisting clients with daily routines, supporting treatment goals, monitoring safety, and providing compassionate engagement rooted in trauma-informed care. This position ensures that program expectations are upheld, collaborates with clinical and medical staff, and provides hands-on support to clients experiencing substance use, co-occurring disorders, crisis moments, and early recovery challenges.

Responsibilities

• Assist clients with daily living activities, recreation, community meetings, and scheduled appointments.
• Provide full orientation to all new clients, including rules, expectations, schedules, and facility layout.
• Review and support client participation in recovery activities; communicate observations to appropriate staff.
• Facilitate or co-facilitate psychoeducational, recovery, or skills-based groups under supervision.
• Assist clients experiencing emotional, social, or health-related crises and escalate appropriately.
• Support client vocational, recovery, and post-discharge goals as directed.
• Monitor clients to ensure safety, adherence to program expectations, and policy compliance.
• Conduct vital signs, urine drug screens, and breathalyzer tests per protocol; maintain chain-of-custody documentation.
• Assist in monitoring and maintaining client medications per site policy.
• Conduct scheduled safety checks, rounds, and environmental oversight.
• Ensure the facility complies with fire safety policies, visitor policies, and emergency procedures.
• Provide clerical support to the treatment team, including scheduling, documentation, and front desk operations.
• Support meal service, housekeeping oversight, and general facility organization.
• Maintain accurate progress notes, incident reports, and documentation within the EHR.
• Assist staff and leadership with program-related needs to ensure smooth day-to-day operations.
• Safely transport clients to appointments, recovery meetings, grocery stores, or approved community activities.
• Support client participation in external resources and community-based services.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Current CPR/First Aid certification or ability to obtain within 30 days.
• Valid driver’s license required.
• Ability to pass background checks and motor vehicle screening.

Preferred Qualifications

• Bachelor’s degree in human services, or related field.
• 1+ years of experience in addiction treatment, behavioral health, or residential services.
• CNA and or QMA.
• Experience or knowledge of 12-Step programs, peer recovery principles, or dual diagnosis treatment.
• Personal or professional experience with recovery (minimum 2 years sustained recovery if applicable).

Work Conditions / Physical & Mental Demands

Environment: Indoor residential treatment setting with moderate activity level.

Physical: Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance. Ability to assist clients in physical tasks and respond to emergencies.

Cognitive/Emotional: Ability to prioritize multiple tasks in fast-paced settings. Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis. Sustain focus for documentation and monitoring responsibilities.

Benefits

We offer a well-rounded benefits package designed to support you at work and at home, including:

• ICHR Health Benefit – choose the health plan that best fits your needs, with premium reimbursement.
• Dental & Vision Insurance.
• Employer-Paid Life Insurance, with optional supplemental coverage.
• 401(k) Retirement Plan.
• Generous Paid Time Off (PTO) + paid holidays.
• Employee Assistance Program (EAP).