Behavioral Health Patient Coordinator/ Receptionist

About the role

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. As a Behavioral Health Patient Coordinator/Receptionist, you will provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. This role represents the quality of service delivery to the community and requires strong interpersonal skills, patience, and problem-solving abilities in crisis or conflict situations. You will implement a screening and triage process to assist families in determining necessary services.

Responsibilities

• Manage front desk, greet clients, and manage office supplies.
• Confirm coverage details including deductibles, co-pays, and co-insurance amounts.
• Provide excellent customer service by answering patient questions about their insurance and benefits.
• Implement a screening and triage process to assist potential clients in determining necessary services.
• Answer, return, and schedule client calls.
• Schedule follow-up and intake appointments as needed.
• Add, update, and edit scheduling services.
• Complete all data entry for pre-admission, including identifying information, reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review prior to finalizing the patient's appointment.
• Maintain confidentiality of all clinical and administrative information consistent with agency policy.
• Maintain a working relationship with managerial, administrative, and clinical staff to ensure efficiency in day-to-day responsibilities.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum 2+ years of experience in front office work preferred.
• Bilingual in English and Spanish preferred.

Skills

• Proficient in Microsoft Office Suite programs and excellent data entry skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills and phone etiquette.
• Ability to maintain confidential records.

Physical Requirements

• Prolonged periods of sitting at an office desk on the computer.
• Able to lift up to 15 lbs.

Travel Requirements

The home office will be in Tinley Park, and staff will be asked to provide coverage at our Schaumburg location as needed. Mileage will be reimbursed at $0.72 per mile.

Pay

$18 USD - $22 USD per hour.

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

• Medical, Dental, & Vision Benefits: Various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us (effective after 1 year of employment).
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.