Behavioral Health Receptionist

Job Summary

The Receptionist for our Behavioral Health department will be responsible for checking in clients and patients as the first point of contact at the front desk. The receptionist will maintain high levels of confidentiality and attention to detail in CCAP's Electronic Health Record (NextGen) not limited to vitals, lab results, patient communications, and screening tools. Ensure most recent demographic information is collected from clients and obtain revenue by recording and updating financial information, recording and collecting patient charges. The receptionist will answer agency phones in a kind and respectful manner. Make referrals to internal services as well as external resources when needed. The receptionist will also check each days insurance eligibility and confirm next day appointments.

Work Schedule Demands

This is a full-time, 40 hours per week position. Monday-Friday. Must be able to work evenings. Occasional unscheduled overtime may be required in the event of vacation time or short staffing.

Requirements

• High school diploma, GED
• Triage skills
• Organizational skills
• Strong interpersonal communication and written skills
• Excellent communication skills for all levels of client, provider, and colleague interaction.
• Professional and respectful telephone manner
• Current CPR (BLS) certifications or be willing to complete.
• Bilingual in English and Spanish; preferred
• Provide/maintain all required immunizations and/or vaccinations
• Complete all required background checks

Key Responsibilities

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records
• Maintains operations by following policies and procedures, reporting needed changes
• Scan internal and external medical records into client charts
• Exports BH records to complete medical records requests
• Operate and maintain clinical equipment
• Properly dispose of medical waste and sharps
• Register patient and update patient information as needed
• Schedule/cancel appointments
• Confirm insurance eligibility
• Confirm next day appointments
• Properly document in EMR
• Chart Clean and stock rooms working areas
• Alert appropriate person of supplies needed
• Answer phones in courteous manner
• Take accurate legible phone messages/medication requests
• Secure department and end of shift if last to leave, unplug equipment, lock medication cabinets, and shut off lights.
• Computer literate

Benefits

• 403(b)
• Health insurance
• Vision and dental insurance
• Life insurance
• Long-term disability
• Flexible spending accounts
• Health reimbursement accounts
• Tuition reimbursement up to $1,000 annually
• Employee Assistance Program
• Generous vacation, sick and personal days
• Up to 13 available paid holidays for full-time employees

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