Behavioral Health Paraprofessional

Principal Duties/Responsibilities

• Serves as the point of contact, coordinating and communicating with the person's team and other system where clinical knowledge of the care is important.
• Engages with the client, family and other involved parties through face-to-face and phone interactions and works with the client and family to build trust, encourage hope, and ensure ongoing engagement in behavioral health services.
• Functions positively as a member of the treatment team providing medically necessary behavioral health services to clients and families.
• Aids and supports the client/family in utilizing safety/crisis plans as evidenced by the progress notation in the record.
• Participates in the development and/or monitoring of Behavioral Health Service Plans (BHSP's).
• Aids clients/families in finding necessary resources other than covered services to meet basic needs.
• Communicates and coordinates client care with family members, behavioral and medical health providers and community teams/resources.
• Provides behavioral health covered services to clients when medically necessary and appropriate, meeting the agency's direct service standard of 1248 hours annually.
• Maintains client records in compliance with Mohave Mental Health Clinic, Inc., ADHS, RBHA/health plans, AHCCCS, and Joint Commission standards.
• Provides customer service to internal and external stakeholders, as evidenced by direct supervision, complaint resolution, and interviews with customers.
• Participates in the Performance Improvement processes in the Clinic.
• The employee must work well under pressure meeting multiple and sometimes conflicting deadlines.
• The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors.

Qualifications and Experience Required

• High school diploma or equivalency, or Associate's degree in a behavioral health field.
• Valid AZ driver's license and proof of insurance.
• AZ fingerprint clearance.
• At least 21 years of age.
• Current CPR and First Aid certification.

Preferred Experience

• Experience working with clients with complex emotional needs.
• Knowledge of community resources available, including benefits and entitlement process, as well as an understanding of managed care.
• Understanding of client/family-centered care model.
• Strong written and verbal communication skills.

Requirements for Special Populations

• SUBSTANCE USE: Appropriate training, education, and experience, and demonstration of competency in gathering and assessing information about the relationship of each member's physical status to the substance use, the nature of the emotional compulsion to use alcohol and/or other drugs, and the intensity of the member's preoccupation with using alcohol/and/or other drugs. Demonstrated ability to interpret information about a member's use of alcohol and/or other drugs, develop a written summary and/or treatment plan based on member's problems and needs, and provide appropriate services.
• CHILDREN AND ADOLESCENTS: Appropriate training, education, and experience, and demonstration of knowledge of growth and development of children and adolescents. Demonstrated ability to develop treatment plans and services based on member's problem and needs. Demonstrated knowledge and skill in working with family systems.
• SERIOUSLY MENTALLY ILL: Appropriate training, education, and experience, and demonstration of knowledge and ability to gather and interpret information about seriously mentally ill people. Demonstration of understanding of the member's needs and the range, intensity, and duration of care, habilitation and rehabilitation required.
• INTELLECTUALLY DISABLED: Appropriate training, education, and experience, and demonstration of knowledge and ability to gather and interpret information about a member with an intellectual disability. Demonstration of understanding of the member's needs and the range, intensity, and duration of care, habilitation or rehabilitation required.

Physical Requirements

• Able to cope with emotional demands as they arise.
• Able to sit for extended periods of time.
• Able to hear ordinary conversation and phone communications.

Equipment

• Telephone, Computer, printer, fax, copy machine and company vehicles.

Environmental Conditions

• Air conditioned and/or heated office settings.

Accommodations

Mohave Mental Health Clinic, Inc., will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.