Behavioral Health Operations Coordinator

About the role

As a Behavioral Health Operations Coordinator at Cleveland Clinic Lutheran Hospital, you will provide administrative and on-site support for Behavioral Health Access & Bed Management operations across designated emergency departments, hospitals, and behavioral health units. This role involves clinical supervision, coordination of daily operations, and oversight of patient throughput, staffing, and bed management. You will collaborate across departments to support safe and timely patient placements and assist with policy implementation, regulatory compliance, scheduling, budget monitoring, and continuous process improvement.

A caregiver in this position works evenings from 5:00 p.m. – 1:30 a.m.

Responsibilities

• Serve as the on-site administrative coordinator and resolve urgent operational issues affecting patient flow, safety, and service delivery.
• Facilitate communication and collaboration among unit staff and other departments regarding issues related to patient care.
• Oversee regional bed management to ensure timely, safe, and appropriate patient placements.
• Provide after-hours and on-call operational support when scheduled.
• Ensure staffing is assigned, balanced, and caseloads are monitored.
• Maintain awareness of referral activity, bed availability, admission status, acuity, and boarding times.
• Communicate real-time census, acuity, and case updates to internal stakeholders.
• Support shift leads and crisis specialists, including coaching, scheduling, feedback, and evaluations, under the direction of the manager.
• Support hiring, onboarding, training, and corrective action processes.
• Promote a positive, collaborative work environment and ongoing staff development.
• Implement and uphold departmental policies, procedures, and regulatory requirements.
• Ensure accurate and timely documentation and maintain compliance with privacy standards (HIPAA).
• Participate in huddles, committees, and improvement initiatives related to throughput and patient safety.
• Analyze throughput and performance data, identify trends, and implement improvement actions.
• Promote patient safety goals and assist with incident review and follow-up.
• Monitor staffing levels, overtime, and spend to align with budget expectations in collaboration with the manager.
• Approve operational purchases and resource use within delegated authority.
• Collaborate with emergency departments, behavioral health units, and other departments to remove barriers to efficient patient flow.
• Represent the department in meetings and support enterprise-wide initiatives.
• Perform special projects and other duties as assigned.

Requirements

• MA, MS in a healthcare profession, or a Med
• Five years of relevant work experience
• Two years in a psychiatric clinical setting
• Certifications required: Licensed Social Worker [LSW], Licensed Professional Counselor [LPC], Licensed Chemical Dependency Counselor III [LCDC-III], or Registered Nurse [RN]
• Competency in patient populations (child/adolescent, adult, geriatric), diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, and other assigned competencies
• Ability to communicate across various comprehension levels, from young children to technical professionals
• Strong attention to detail in work process and documentation

Preferred Qualifications

• Certifications: Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S]

Physical Requirements

• Corrected hearing and vision to normal range
• Some positions may involve more sedentary work, while others may require light work
• Full range of motion and eye-hand coordination
• Standing or walking for extensive periods of time
• Some exposure to communicable disease or bodily fluids

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

Minimum Annual Salary: $63,250.00

Maximum Annual Salary: $96,467.50

The pay range displayed reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after considering factors such as work history, experience, skill set, and education. This range does not include applicable pay practices (e.g., shift differentials, overtime, etc.) or the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Schedule

Evenings from 5:00 p.m. – 1:30 a.m.