Behavioral Health Navigator I - UPMC Chautauqua

About the role

UPMC Western Behavioral Health is hiring full-time Behavioral Health Navigators I to support UPMC Chautauqua. The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the UPMC Chautauqua Emergency Department.

The incumbent will work three 12-hour rotating shifts, to include days, evenings, nights, and some weekends.

Responsibilities

• Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork.
• Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
• Knowledge of insurance programs, processes and able to obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly.
• Follow outpatient scheduling or referral documentation guidelines.
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.
• Ability to verbally present the case to physicians and others.
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
• Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.

Qualifications

Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

Skills

Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies. Ability to identify problems, implement resolution, reassesses situation/problem. Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts.

Ability to work collaboratively within a multidisciplinary team. Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment. A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

Exhibit openness and willingness to learn. Flexible schedule; rotating shifts. History/record of all above services consistently delivered with a service excellent attitude. Ability and willingness to work in a managed care environment.

Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.

Licensure, Certifications, and Clearances

• New York Mandated Reporter Due within 90 days of hire or transfer.
• New York SCR Application - Due within first week of Hire.
• CCM training is required within 60 days of hire and annually thereafter.
• Comprehensive Crisis Management (CCMC).
• NY Mandated Reporter Training.
• NYS Staff Exclusion List (NYSEL).
• NYS Statewide Central Register of Child Abuse (NYSCR).