Behavioral Health Medical Assistant

About Austin Regional Clinic

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years. We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.

Benefits

• Medical, Dental, Vision
• Flexible Spending Accounts
• Paid Time Off (PTO)
• 401(k)
• Employee Assistance Program (EAP)
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development and more

For additional information visit https://www.austinregionalclinic.com/careers/.

Responsibilities

• Rooms patients, takes and documents vital signs, and prepares patients for provider.
• Ensures completion of all necessary paperwork for both new-patient intake and established-patient follow-up.
• Reviews providers’ refill in-basket and assists with queueing up medication requests and routing to provider for approval.
• Reviews EMR system triage in-basket for any patient-related messages.
• Reviews result notes in basket and calls/informs patients of normal lab results.
• Coordinates pharmacogenomic testing.
• Helps plan, organize, and direct the Pediatric Behavioral Health Department’s clinic and administrative support functions.
• Coordinates and streamlines the overall processes for the Behavioral Health Department.
• Contacts patients who are overdue for follow-up to assist with scheduling and address any barriers.
• Follows up by phone or letter with at-risk patients to help keep them connected to care.
• Coordinates and manages provider schedules and patient care.
• Helps connect patients to community resources.
• Coordinates care with other care team members.
• Ensures rooms are properly stocked and supplies are current and within expiration dates.
• Administers medication under physicians’ direction and within the scope of practice as demonstrated by completion of training and testing.
• Performs diagnostic testing such as EKGs, audiograms, tympanograms, spirometry, and visual screenings as instructed, and documents in EMR system.
• Reviews provider refill in-basket and assists with daily medication refill requests.
• Posts patient test results through patient’s MyChart.
• Cleans patient rooms as needed, including proper handling of dirty linens.
• Refills medication per ARC refill protocols.
• Assists providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam.
• Obtains applicable consents and completes all necessary documentation in EMR system.
• Maintains equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.).
• Answers incoming phone calls to triage and may:
  • Determine if the call is low acuity or high acuity by demonstrating strong listening skills.
  • Continue to assist patient in a non-clinical situation if applicable.
  • Forward to the appropriate clinical staff member on duty if clinical intervention is needed.
• Tracks and handles:
  • ADD symptoms and questions
  • Medication refill requests
  • Referral questions
  • Requests for copies of lab or immunization records
  • Requests for lab releasing to MyChart
  • Lab results that are signed-off by the provider
  • General calls from pharmacies
  • Medication not covered by patient insurance
• Utilizes smart phrases when taking phone messages and when routing directly to the provider.
• Trains new employees.
• Assists in scheduling staff.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Required to meet one of the following:
  • Medical Assistant experience, or
  • CNA/EMT/PCT (or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or
  • Graduate of a medical assistant program.
• Preferred: Six (6) months or more experience as a Medical Assistant.
• Preferred: Experience working in a behavioral health practice.

Skills and Abilities

• Ability to administer medications and injections within scope of practice.
• Knowledge of medical terminology and procedures.
• Excellent organizational skills.
• Excellent phone listening skills.
• Ability to multi-task in a fast-paced environment and manage competing priorities.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a team environment.
• Excellent computer and keyboarding skills, including familiarity with EMR systems.
• Ability to engage others, listen, and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job duties.

Certifications

• Medical Assistant certification preferred.
• Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM.