Behavioral Health Crisis Training Specialist

Learning and Development Specialist Job Summary The Learning and Development Specialist plays a critical role in building organizational capability and supporting workforce development at The Centers. This position is responsible for facilitating training sessions, managing learning systems, developing content, and supporting strategic L&D initiatives that advance the organization's mission and cultural values. Reporting to the Learning and Development Manager, the L&D Specialist ensures that team members across all service areas have access to high-quality training, development resources, and compliance education that enables them to reach their full potential in serving our community. Essential Duties And Responsibilities Facilitate and Support Training Sessions Deliver assigned trainings including new hire orientation and other organizational programs (e.g., BLS, QPR, CPI,etc.) as neededFacilitate leadership and staff development sessions with engaging, learner-centered approachesProvide general program support for training initiatives across all service areasAdapt facilitation style to diverse audiences and learning needs Manage Learning Systems and Administrative Processes Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reportingMaintain accurate training records and generate compliance reports for leadershipPrepare training materials and ensure quality and accessibility of all learning resourcesCoordinate training logistics including scheduling, room reservations, invitations, meals, and technology setupMonitor learner progress and follow up on completion requirements Develop and Maintain Learning Content Create and update courses, training materials, and e-learning modules in Relias LMSAdapt existing content to meet evolving organizational needs and compliance requirementsCollaborate with subject matter experts to ensure content accuracy and relevanceDesign engaging learning experiences that support diverse learning stylesEnsure all content aligns with The Centers' culture and values Support L&D Projects and Initiatives Assist with implementation of organizational learning priorities and cultural initiativesCollaborate with the L&D Manager on project-based work to enhance workforce developmentSupport the rollout of new learning programs and organizational development effortsContribute to continuous improvement of L&D processes and systemsParticipate in cross-functional teams to advance organizational goals Other Non-Essential Duties And Responsibilities Support organizational events and initiatives that promote learning and developmentAssist with onboarding and orientation program improvementsParticipate in professional development activities to stay current with L&D best practicesOther duties as assigned Qualifications Education: Bachelor's degree in Human Resources, Education, Organizational Development, Instructional Design, or related field requiredMay substitute additional experience for degree Experience Minimum 2-3 years of experience in training delivery, instructional design, or learning and developmentExperience with learning management systems (LMS), preferably ReliasExperience in healthcare, social services, or nonprofit organizations preferredDemonstrated experience facilitating training for diverse audiencesExperience developing e-learning content and training materials Skills Strong facilitation and presentation skills with ability to engage diverse learnersProficiency with learning management systems, e-learning authoring tools, and Microsoft Office SuiteExcellent organizational skills with attention to detail and ability to manage multiple prioritiesStrong written and verbal communication skillsAbility to work independently and collaboratively as part of a teamCustomer service orientation with problem-solving mindsetCultural competence and commitment to diversity, equity, and inclusionUnderstanding of adult learning principles and instructional design methodologiesProject management skills and ability to meet deadlinesCommitment to The Centers' mission and values Expected Outcomes Improved Training Capacity And Learner Experience Increased availability and quality of training sessions, reducing scheduling bottlenecksImproved learner engagement and satisfaction with training programsReduction in compliance gaps through timely and effective training delivery Enhanced Operational Efficiency in L&D Streamlined LMS administration and reporting processesEnsured timely compliance tracking and accurate data managementEfficient coordination of training logistics and resources Expanded Learning Resources and Organizational Capability Development of new and updated training content that supports workforce growthAlignment of learning initiatives with organizational goals and strategic prioritiesEnhanced organizational compliance and adherence to regulatory standards Working Conditions This job operates in a professional office environment with occasional travel to various Centers locations for training delivery. While performing the duties of this job, the employee is regularly required to speak and hear and is frequently required to sit for extended periods of time. The employee may be required to stand for extended periods during training facilitation. Routine work outside of normal business hours may be required to accommodate training schedules across all shifts and locations. Disclaimer This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility. The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.