Behavioral Health Community Guide - NV

About the role

The Behavioral Health Community Guide at Reema Health is a key member of the care team, working with individuals living with serious mental illness and substance use disorder. This role requires exceptional interpersonal skills, a deep understanding of community resources, and the ability to build trust and support.

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with severe and persistent mental illness, substance use disorders, and complex medical conditions.
• Reach out to members and share about Reema Health to enroll them in our care model.
• Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes.
• Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan.
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
• Collaborate with our clinicians by helping patients connect to care, joining clinical visits as appropriate, following up on social needs.
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other providers for members.
• Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
• Utilize text, phone, email, and face-to-face interactions appropriately to match your communication approach with each member’s preference and situation.
• Effectively identify and connect members to community and health resources to support member needs.
• Prepare members for services ending by keeping self-sufficiency and independence top of mind.
• Complete accurate and thorough documentation and record keeping in a timely manner.
• Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.
• Support member records to be thorough and accurate in both Reema’s technology and our EHR.
• Provide positive representation of Reema in a fast-paced startup environment.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields.
• 3 or more years of direct experience with population or community to be served and knowledge of community.
• Demonstrated experience with crisis planning, case management, boundaries, and personal safety in community work.
• Strong propensity towards building and maintaining relationships through initiating conversations and creating connections.
• Fluency in Google Workspace applications (Gmail, Google Docs, Sheets, Slides, Drive, and Meet).
• Comfortable working in web-based platforms and apps across mobile and desktop browsers, with the ability to adapt quickly to new digital tools.
• Demonstrated ability to independently troubleshoot technical issues, including connectivity, app functionality, and device performance, and escalate appropriately when needed.

Benefits

• Competitive Salary
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave