Behavioral Health Community Guide - Community Health

About the role

The Behavioral Health Community Guide at Reema Health is a key member of the care team, working with individuals living with serious mental illness and substance use disorder. This role involves engaging with diverse populations, providing support to achieve health and wellbeing outcomes, and collaborating with clinical therapists and prescribers.

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with severe and persistent mental illness, substance use disorders, and complex medical conditions.
• Reach out to members and share about Reema Health to enroll them in our care model.
• Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes.
• Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan.
• Assess member behavior and mental health needs and actively participate in guiding them through the process of enrolling in behavioral and mental health services.
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
• Collaborate with our clinicians by helping patients connect to care, joining clinical visits as appropriate, following up on social needs.
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other providers for members.
• Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
• Utilize text, phone, email, and face-to-face interactions appropriately to match your communication approach with each member’s preference and situation.
• Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services.
• Establish relationships with resources to support Reema’s members as needed.
• Prepare members for services ending by keeping self-sufficiency and independence top of mind.
• Complete accurate and thorough documentation and record keeping in a timely manner.
• Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.
• Understand and comply with confidentiality of protected health information and HIPAA.
• Support member records to be thorough and accurate in both Reema’s technology and our EHR.
• Provide positive representation of Reema in a fast-paced startup environment.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields.
• 3 or more years of direct experience with population or community to be served and knowledge of community-driven work.
• Demonstrated experience with crisis planning, case management, boundaries, and personal safety in community work.
• Strong propensity towards building and maintaining relationships through initiating conversations and creating connections.
• Proficiency in critical thinking, time management, strategizing, and multitasking.
• Proficiency with mobile devices (smartphone and tablet) required; Apple iOS experience (iPhone and iPad) preferred.
• Fluency in Google Workspace applications (Gmail, Google Docs, Sheets, Slides, Drive, and Meet) required for day-to-day communication, documentation, and collaboration.
• Comfortable working in web-based platforms and apps across mobile and desktop browsers, with the ability to adapt quickly to new digital tools.
• Demonstrated ability to independently troubleshoot technical issues, including connectivity, app functionality, and device performance, and escalate appropriately when needed.

Benefits

• Competitive Salary
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave