Behavioral Health Case Manager

About the role

We're seeking an exceptional Behavioral Health Case Manager (internal title: Clinical Lead Care Manager (CLCM)) to join our Enhanced Care Management team in Orange County, CA.

Responsibilities

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Qualifications

• Master's degree in Social Work or active, unrestricted ACSW, LCSW, LMFT, or LPCC license in California required
• 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations. 2 or more years preferred
• Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends
• Working knowledge of government and community resources related to social determinants of health
• Excellent oral and written communication skills
• Positive interpersonal skills required
• Clean driving record, valid driver's license, and reliable transportation
• Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet
• Bilingual (English/Spanish) preferred