Behavioral Health Access Counselor

About the Role

Provide comprehensive diagnostic office and community assessments and determine medically necessary service needs of clients. Clients not meeting criteria for a suspected behavioral health illness will be linked with appropriate services in the office and community. The goal for all clients is to meet their clinical needs, enabling them to work towards recovery.

Responsibilities

• Provide centralized diagnostic assessments that include computerized social histories, mental status, presenting problem, diagnosis, and treatment needs.
• Determine appropriate level of care and treatment using center’s utilization management criteria, develop corresponding ISP with clients, and coordinate needs with appropriate staff.
• Identify the need for immediate crisis intervention services.
• Maintain documentation per center quality assurance procedures and clinical performance standards.
• Assess client needs and strengths and establish a comprehensive plan that addresses support and treatment needs necessary for less restrictive care and stabilization to occur safely.
• Provide linkage, referrals, and advocacy with community resources and community organizations.
• Cooperate with work team/center on accomplishment of strategic objectives and activities.
• Ensure that the clinical treatment needs are met for consumers, enabling them to work towards recovery.
• Educate community agencies regarding services offered by Rosecrance.
• Serve as a member of the Access team and participate in all team meetings and activities.
• Exercise confidentiality in keeping with the Code of Conduct and the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as delegated and assigned.

Requirements

• Bachelor’s in counseling, psychology, social work, or another related field.
• Master’s degree in a licensable field strongly preferred.
• Must qualify as a MHP or higher per Illinois Department of Mental Health Rule 132.
• Illinois Certified Addiction Counselor (CADC), or licensed in Illinois as a LSW, LPC, or higher, within 2 years of employment.
• Knowledge of DSM diagnoses and appropriate criteria for each diagnosis.
• Knowledge of accepted assessment techniques.
• Ability to quickly establish rapport.
• Computer proficiency required; ability to navigate and complete documentation in the electronic healthcare record.
• Ability to accurately complete required documentation within prescribed time frames.
• Self-starter with ability to work independently and as a team member.
• Valid driver’s license and ability to meet Agency insurance requirements (designated positions).
• Must have own transportation (designated positions).

Physical Requirements

• Vision: Must be able to read clinical documentation, policies and procedures, and other written materials (75-100% of work time).
• Hearing: Must be able to hear well enough to communicate with clients within individual, group, or family settings (75-100%); communicate with coworkers (25-49%); communicate on the telephone with a variety of individuals (25-49%).
• Standing/Walking/Mobility: Must have mobility between departments within the facility (25-49%).
• Climbing/Stooping/Kneeling: 0-24%.
• Lifting/Pulling/Pushing: Must exert up to 20 pounds of force occasionally and/or up to 5 pounds of force frequently to lift or move objects (25-49%).
• Fingering/Grasping/Feeling: Must be able to finger keyboard for computer work and phone equipment for placing/receiving calls (50-74%).
• Sitting: Must be able to sit for prolonged periods of time when conducting individual or group counseling, assessments, etc. (50-74%).

Environmental exposure to computers and bloodborne pathogens requiring the use of universal precautions and/or personal protective equipment.

Schedule

Monday–Friday, 8:30 AM–5:00 PM.

Pay

Salaried position at $24.44/hour, based on education, experience, and credentials.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs).
• 401(k) with employer match & discretionary contribution.
• Group Life Insurance, LTD, and AD&D.
• Tuition assistance & licensure/certification reimbursement.
• Paid Time Off, sick time, bereavement leave.
• Referral program earning up to $1,000 per hire.
• Wellness program, including an on-site gym at select facilities.
• Discounts at participating retailers.
• Daily pay available through UKG Wallet for financial flexibility.