Behavioral Analytics Consultant

BRQ is hiring a mid-level Behavioral Analytics Consultant to support the sales process pre-sale and to lead new customers through structured onboarding packages on the Fullstory platform. No prior Fullstory experience is required — we'll fully train you on the platform. What matters most is a background in behavioral analytics, digital experience, plus a track record of deploying software solutions and running structured, multi-session client onboarding engagements.

Responsibilities

• Pre-Sales Support
  • Partner with Account Executives on discovery calls to understand prospect goals and technical environment
  • Deliver tailored Fullstory demos and run proof-of-concept trials (once trained)
  • Help shape scope and expectations for the onboarding package a prospect will need once they close
• Deliver Structured Onboarding Packages
  • Run discovery sessions to define success criteria, goals, stakeholders, and scope, and set onboarding timelines and expectations
  • Guide customers through technical implementation, configuring integrations, exclusion/masking settings, and custom data
  • Deliver platform training covering navigation, segments, session replay, engagement analytics, and admin/privacy best practices
  • Facilitate collaborative strategy workshops that connect platform usage to the customer's specific KPIs, use cases, and workflows, delivering prescriptive recommendations for continued success
  • Keep a clear record of customer engagement and outreach, and escalate stalled engagements to the Account Executive or Customer Success

Requirements

• 3–5 years of experience deploying or implementing B2B software/SaaS solutions for clients — ideally behavioral analytics, digital experience analytics, or product analytics platforms (implementation consulting, solutions consulting, or technical onboarding background)
• Proven experience running structured, multi-week client engagements: discovery calls, technical implementation, training sessions, and strategic workshops — the specific tool matters less than the pattern
• Fast, independent learner — comfortable becoming the in-house expert on a new platform quickly, since full Fullstory training is provided
• Strong training and facilitation skills — experience leading onboarding calls, workshops, or webinars
• Native Spanish speaker
• Professional working proficiency in English (platform documentation, internal tools, and coordination with BRQ's teams are in English)
• Comfortable with remote work and periodic travel (~20–30%, adjust as needed)
• Strong written communication and documentation habits — you'll need to track engagement history and outreach attempts

Nice to Have

• Direct experience with a behavioral analytics / digital experience platform such as Glassbox, UXCam, or Fullstory — a plus, not required
• Prior experience as an onboarding partner/subcontractor for a SaaS platform
• Experience in a SaaS, analytics, CX, or UX tooling company
• Background in consulting, agency, or professional services

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Meal Voucher
• Food Voucher
• Flexible Hours
• Home Office
• Gympass
• Telemedicine
• Tele-nutrition
• 24/7 Emotional Support Channel

About the Company

BRQ supports companies in evolving the digital foundations that sustain their businesses, with a clear purpose: transforming complex problems into progress. We combine specialists, tools, and artificial intelligence to deliver methodically and consistently, working on legacy modernization, data, GenAI, and building digital products and experiences. With over 33 years and more than 2,500 professionals, we are among the largest technology companies in Brazil and handle high-complexity, large-scale projects. We are recognized as leaders in GenAI and innovation for large enterprises in the ISG Provider Lens™ study. Our culture is defined as the BRQ Way, built on three pillars: Career and Development, Health and Well-being, and Communication and Connection. Diversity and inclusion are part of our daily life, with affinity groups like Colorful Roar, Black Roar, and Girls Roar.