Behavior Support Specialist Team Lead

Key Responsibilities

• Lead, mentor, and manage the community team to ensure effective community engagement and support.
• Develop and implement community strategies that align with company goals and enhance user experience.
• Monitor community health and engagement metrics, providing regular reports and insights to stakeholders.
• Cook up with cross-functional teams including marketing, product, and customer support to address community needs and feedback.
• Oversee the creation and moderation of community content across various platforms including forums, social media, and events.
• Handle escalated community issues and ensure timely resolution to maintain a positive community environment.
• Organize and lead community events, webinars, and initiatives to drive participation and growth.
• Stay up-to-date with industry trends and best practices in community management.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute community engagement strategies.
• Experience with community platforms, social media management, and analytics tools.
• Ability to handle conflict and difficult situations with professionalism and empathy.
• Passion for building and nurturing online and offline communities.