BEHAVIOR HEALTH FIRST RESPONDER

Description

The Behavior Health First Responder (BHFR) provides direct services to consumers and their natural supports during a behavioral health crisis in the community. Under the authority of Management, the BHFR ensures that all operating procedures and regulations are followed.

Essential Duties and Functions

• Direct Care
  • Respond in-person to incoming behavioral health calls from 911.
    • Conduct behavioral health assessments for consumers in crisis.
      • Crisis manage the scene safely.
        • Conduct psycho-educational, skills training, and supportive crisis counseling in the community.
          • Transport consumers to a safer situation including bed-based levels of care.
            • Facilitate admission to bed-based care or complete referrals to community resources.
• Administrative
  • Complete all documentation as required by RHD, Funder, licensing/accreditation entities.

Community Interaction

• Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge.
  • Represent the program and RHD at community events.

Other duties as assigned

Addendum for New Perspectives Alternative Dispatch Team

• Conduct psycho-educational, skills training, and supportive crisis counseling in the community.
  • Complete Safety Plan and C-SSRS as possible.
• Transport/facilitate admissions of consumers to a safer situation including bed-based levels of care- may include the Crisis Residential Program.
  • Complete referrals to community resources.
• Support other first responders (police, fire/rescue, and EMS) with behavioral health emergencies.
  • Follow up with consumers after the crisis to ensure they are safe and able to connect to needed treatment and resources.

Requirements

• Qualifications
  • Bachelor’s degree with major coursework in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education, or a related field.
    • OR High School diploma with 12 semester credits in a human service field and 2 years of experience (1 year in mental health).
  • Peer Specialist Certification.
• Requirements
  • Valid Driver’s License Required.

Requirements - Addendum for New Perspectives Alternative Dispatch Team

• Background Checks Required.

Job Competencies

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.

About Company

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.