Behavior Health First Responder

Essential Duties and Responsibilities

• Direct Crisis Response
• Respond in person to behavioral health–related 911 calls in the community.
• Conduct on-scene behavioral health assessments for individuals experiencing crisis.
• Manage crisis scenes safely using de-escalation and trauma-informed practices.
• Provide psychoeducation, skills training, and supportive crisis counseling in community settings.
• Transport individuals to safer environments or appropriate levels of care, including bed-based services.
• Facilitate admissions to crisis residential or inpatient care and complete referrals to community resources.
• Support and collaborate with police, fire/rescue, and EMS during behavioral health emergencies.
• Conduct follow-up with individuals after crisis events to ensure safety and connection to ongoing services.

Qualifications

• One of the following is required:
• Bachelor’s degree with major coursework in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education, or a related field;
• High School Diploma with 12 semester credits in a human services field and two (2) years of experience, including one (1) year in mental health.
• Valid driver’s license (required).
• Successful completion of required background checks.
• CJIS Certification (required upon hire).

About the Role

The Behavioral Health First Responder (BHFR) provides immediate, in-person behavioral health crisis response to individuals and their natural supports in the community. Operating under the direction of program management, the BHFR responds to behavioral health–related 911 calls, conducts assessments, delivers crisis intervention and de-escalation, and facilitates connections to appropriate levels of care. This role ensures compliance with all program procedures, safety protocols, and regulatory requirements while promoting dignity, safety, and recovery-oriented outcomes.

Program Summary

A-Team Mobile Crisis Response RHD has partnered with the Allegheny County Department of Human Services to launch A-Team, a pilot program utilizing the Alternative Response Model for mobile crisis intervention. This innovative program enhances the emergency response system by providing behavioral health professionals to respond to select 911 calls involving mental health crises. A-Team members are trained extensively in crisis intervention, de-escalation, trauma-informed care, cultural responsiveness, and collaborative response. The team works closely with law enforcement, fire/rescue, EMS, and community providers to support individuals in crisis, reduce unnecessary emergency department utilization, and promote community well-being.

Company

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

About Company

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.