Beer/Wine Leader

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages department by adjusting orders to meet customer demands while maintaining freshness and minimizing shrink.
• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer issues promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Operates the scanning equipment and cash register.
• Performs all related checkout procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Schedules all department associates and determines work assignments to effectively utilize their skills and abilities.
• Regularly conducts on-the-job training efforts for department.
• Recognizes and rewards associate performance.
• Follows all store and legal guidelines regarding sale of alcohol, as well as other products at the register.
• Verifies all deliveries against invoices. Contacts vendors as needed to request product or service to meet customer demands.
• Inspects all products and supplies upon delivery, noting any shortages or overages.
• Enforces and follows department practices regarding receiving, dating and stocking product to ensure quality, accuracy and proper rotation.
• Removes out-of-code items.
• Applies proper stocking techniques to ensure products are properly located on shelves, rotated and within easy customer reach.
• Ensures merchandise is in saleable condition with correct prices and signs.
• Stores excess merchandise according to backroom organization guidelines and 5S standards.
• Follows company guidelines for merchandising product and utilizes incremental displays to drive sales.
• May unload deliveries through operation of a power jack or hand jack if properly trained.
• Training provided.
• May assist with baling cardboard or other related duties (if properly trained – training provided).
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.
• Supervise all associates in the department.

Qualification Requirements

• High school education or general education degree (GED).
• Preferably two (2) years or more retail grocery experience with one (1) year in a Grocery department.
• Candidates must be at least 21 years of age to work within the Beer and Wine Cafe.