Beer Pourer - 116 Draft

About the role

The Beer Pourer is responsible for the safe service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional, and able to work in an ever-changing, fast-paced environment.

Responsibilities

• Greet fans in a courteous manner while providing friendly and efficient service from portable draft, bottled, and specialty beer cart locations.
• Set up and break down portable locations, including stocking, counting inventory, restocking, and organizing at the end of service.
• Serve alcohol only in a safe and responsible manner, adhering to state, federal, and stadium alcohol regulations.
• Understand menu offerings, pricing, and communicate this information to guests.
• Provide general knowledge of the stadium and direct guests as needed.
• Keep work area clean and organized, adhering to health and safety standards.
• Always appear in proper uniform when on the floor or at assigned area.
• Record any equipment failures and/or safety hazards to supervisor.
• Follow event pre-shift notes, provide service as described, and check out with supervisor at the end of the shift.
• Complete special projects and assignments as required.

Requirements

• Previous bar service experience required, including pouring draft beer and cocktail service (high volume preferred).
• Strong customer service skills.
• Enjoy working and interacting with a diverse group of people.
• Excellent interpersonal communication and teamwork abilities.
• Maintain a positive and professional demeanor at all times.
• Organized and attentive to detail.
• Ability to work a flexible schedule including weekdays, weekends, nights, and late hours.
• Must be able to complete tasks that require a particular speed or productivity quota.
• Must be able to adhere to process protocol and apply established protocols in a timely manner.

Physical Demands

• Ability to stand for extended periods of time.
• Ability to lift, move, and carry up to 25 lbs, pull, reach, and bend.
• May be required to reach upper levels of the stadium via walking inclined ramps.
• Must be able to work the full length of the game/event.
• Ability to work on the main concourse, upper concourse, or plaza area as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Fast-paced environment.
• Densely populated on event days.
• The noise level in the work environment is usually loud.
• Position may require work in inclement weather, including heat, cold, rain, snow, and wind.

Certifications

• Must obtain a passing score on the TEAM Alcohol Safety Certification course.