Beauty Counter Manager - YSL Beaute, Roosevelt Field - Full Time

Job Overview

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer's beauty and style preferences.

Responsibilities

• Inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections.
• Cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service.
• Meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business.
• Oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

Skills

• Exceptional customer service skills.
• Expert product knowledge.
• Leadership and team management abilities.
• Outreach and follow-up skills.
• Business analysis and strategy implementation skills.
• Event planning and execution skills.
• Customer service problem resolution skills.
• Brand standard maintenance skills.
• New product and trend awareness.
• Collaboration and communication skills.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Volunteer opportunities.

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.