Beauty Counter Manager - Le Labo - Broadway Plaza

About the role

The Nordstrom Beauty Department aims to help customers feel their best. The Beauty Counter Manager is responsible for creating personalized beauty experiences, collaborating with the team to ensure an inclusive environment, and maximizing sales in their assigned beauty brand.

Responsibilities

• Conduct makeup applications, skincare analyses, and recommend products based on customer's beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Stay updated on the latest beauty trends, products, and industry knowledge through provided trainings
• Own the role of being passionate about customer service and beauty, including trends, makeup application, and skincare
• Connect with customers, handle customer concerns, and contribute to a positive team environment
• Show empathy and respect for all customers during makeup and skincare application
• Maintain strong multitasking, organizational, and follow-through skills
• Drive to achieve sales goals and use networking and technology
• Work a flexible schedule based on business needs, including evenings and weekends
• Show high levels of ownership, accountability, and initiative

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers and proactively handle customer concerns
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• Show high levels of ownership, accountability, and initiative

Qualifications

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Skills

• Customer service and beauty expertise
• Skincare analysis and product recommendation skills
• Team collaboration and event management
• Vendor relationship building
• Product knowledge and trend awareness
• Effective communication and problem-solving skills
• Flexibility and adaptability to a flexible schedule

Benefits

• Medical/Vision, Dental, Retirement
• Paid Time Off
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP)

Pay

The pay range(s) for this role is $28.50 - $29.65 hourly. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Schedule

The job requires a flexible schedule, including evenings and weekends.