Beauty Client Development Manager - CHANEL Beaute, Santa Ana Mainplace - Full Time
About the role
with. - Responsibilities: The "What You Will Do" bullet list. So
Responsibilities
with- each bullet.
- Skills: "Skills You Will Need" list. So
Skills
with- .
- Who You Are: includes education requirement, physical requirements, schedule flexibility. Could be under Requirements or Qualifications. The posting says: "Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply." That's qualification. Also physical requirements: heavy lifting etc. Also schedule flexibility. So we can have
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. We must not include headings with empty/filler. We'll produce sections in logical order: About the role, Responsibilities, Skills, Qualifications, Benefits, Pay, Schedule. Check each section for substantive content. About the role: combine intro story? Might be better to put company story under About Us but we don't have that heading. Could put under About the role? The intro story is about Macy's story, not role. But we could still include as part of About the role? Might be odd but acceptable. However we have a separate "About Us" paragraph later. Could we create a heading "About Us"? Not in allowed list. The allowed headings are limited to those given. So we must fit content into those headings. The intro story could go under About the role as a preamble, but it's not about role. However we could also put it under Qualifications? No. Better to include it under About the role as a brief company overview; it's still substantive. Alternatively we could omit the intro story? But we must preserve ALL substantive information. So we need to include it somewhere. The only headings we can use are those; we could put it under About the role as a paragraph. Thus About the role will contain two paragraphs: the intro story and the job overview. Now Responsibilities: list of What You Will Do. Skills: list of Skills You Will Need. Qualifications: includes education, physical requirements, schedule flexibility? But schedule flexibility we will put in Schedule section. So Qualifications will have education and physical demands. Benefits: includes What We Can Offer
Qualifications
withcovering degree, physical demands, schedule flexibility. - Benefits: "What We Can Offer You" paragraph plus list of additional benefits. So
Benefits
withand maybe
- for list.
- Pay: The posting mentions "competitive pay" but no specific numbers. Also later: "In addition to hourly rate, may receive 3% - 3% on commission eligible net sales" (typo maybe 3%?). Also earlier: "This position may be eligible for performance-based incentives/bonuses." So we have some pay info: competitive pay, performance-based incentives, commission. That's specific enough to include Pay section. We should not include filler like "commensurate with experience". We have actual statements: competitive pay, performance-based incentives, commission 3% - 3% (maybe 3%?). We'll include that.
- Schedule: The posting mentions flexible schedule including days, evenings, weekends, holidays. That's schedule info. So we can have
Schedule
with. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: EEO, legal, etc. Also remove duplicated lines, application instructions, cookie/navigation. We must preserve all substantive information. Let's extract details precisely. From text: Intro story: "Be part of an amazing storyMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work." Job Overview paragraph: "The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department." What You Will Do bullet list (each line starts with a verb). Let's capture: - Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable. - Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand. - Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention. - Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers. - Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals. - Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics. - Plan and execute business-driving events to meet department goals. - Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience. - Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success. - Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience. - Ensure full compliance with hygiene and cleanliness standards. - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. - In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need list: - Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement. - Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members. - Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives. - Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners. - Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments. - Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities. - Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals. - Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience. - Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment. - Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics. - Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals. - Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment. - Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations. Who You Are: - Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. - This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. - Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs. What We Can Offer You paragraph: "Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities." Some Additional Benefits We Offer Include list: - Merchandise discounts - Performance-based incentives - Annual merit review - Employee Assistance Program with mental health counseling and legal/financial advice - Access the full menu of benefits offerings here. (maybe not needed as it's a link; but it's substantive? It's a directive to access full menu; we could include as bullet but it's not a benefit per se. Might keep as bullet? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep that bullet as is, but it's basically a link. We'll include as bullet. About Us paragraph: "This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.Join us and help write the next chapter in our story - Apply Today!" Then legal boilerplate: "This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. BEAUTY00This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.In addition to hourly rate, may receive 3% - 3% on commission eligible net sales" We need to extract pay info: "competitive pay", "performance-based incentives", "In addition to hourly rate, may receive 3% - 3% on commission eligible net sales". Also earlier "This position may be eligible for performance-based incentives/bonuses." So we have performance-based incentives already. We'll include Pay section with those details. Schedule section: from Who You Are: "Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs." We should not duplicate schedule info elsewhere. Now produce HTML. We need to use
for section headings. Use
- for any list of duties/requirements/benefits. Use