Retail Beauty Client Development Manager - CHANEL Beaute, Burlington - Full Time

About the Role

Macy’s is more than just a store—we’re a story that has captured the hearts and minds of America for over 160 years. As a Cosmetics Client Development Manager, you will lead with passion and purpose, overseeing all aspects of an assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. You will coach and support a team of Beauty Advisors, empowering them to deliver exceptional, customer-centric service through personalized consultations, product expertise, and genuine hospitality.

Responsibilities

• Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team, fostering a culture of hospitality where every interaction feels personal, polished, and memorable.
• Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
• Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
• Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
• Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
• Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
• Plan and execute business-driving events to meet department goals.
• Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
• Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
• Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
• Ensure full compliance with hygiene and cleanliness standards.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Requirements

• Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
• Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
• Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
• Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
• Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
• Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
• High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
• Proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
• Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
• Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
• Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
• Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.
• Bachelor’s degree or equivalent work experience in a related field.
• Physical requirements include heavy lifting (at least 30 lbs), constant moving, remaining in a stationary position, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level and requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.

Benefits

• Competitive pay and performance-based incentives/bonuses (3% commission on eligible net sales).
• Comprehensive health and wellness coverage (medical, vision, dental, life, and disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.