Beauty Brand Expert - Clinique, Willow Grove Park - Full Time

Job Overview

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast - creating personalized routines, demonstrating new trends, and helping customers look and feel their best.

How Our Beauty Brand Expert Leaders Spend Their Day

• Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
• Lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
• Remind the team to share Loyalty benefits, make sure customers leave with everything they need, and end each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.
• Model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

Who You Are And What You Will Do

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Acquire new customers by opening credit accounts and sharing loyalty benefits

Responsible For

• Acquiring new customers by opening credit accounts and sharing loyalty benefits

Essential Physical Requirements

• Talking
• Lifting at least 25lbs.
• Constant moving, standing, and reaching with arms and hands
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions

About Us

• This is a great time to join Macy’s!
• We offer a dynamic, inclusive environment with competitive pay and benefits.
• We provide comprehensive health and wellness coverage and a 401(k) match to invest in your future.
• We prioritize your well-being with paid time off and eight paid holidays.
• We grow your career with continuous learning and leadership development.
• We build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.